Effective Date: 11/2024

At Fleurs d’hiver, your privacy is our priority. We are committed to protecting your personal information and ensuring your online shopping experience is safe and secure.

1. Information We Collect

• Personal Information: Name, email address, phone number, shipping address, and payment details.

• Non-Personal Information: Browser type, device information, and browsing activity on our website.

2. How We Use Your Information

• To process and deliver your orders.

• To communicate with you about your orders, offers, and updates.

• To improve our services.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except:

• With service providers (e.g., payment processors, shipping companies) necessary to fulfill your order.

• If required by law or to protect our legal rights.

4. Your Rights

• You can request access, correction, or deletion of your personal data by contacting us at [email protected].

• You can opt out of promotional emails by clicking "Unsubscribe" in the email footer.

5. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access or misuse.

6. Contact Us

If you have any questions about this policy or your personal data, please contact us at: [email protected]

Returns & Exchanges :

• No Returns or Exchanges: Due to the perishable nature of our food products, we cannot accept returns or exchanges. All sales are final.

• If your order arrives damaged or lost in transit please contact us within 12 days of receipt with photos, and we will gladly assist with a replacement or refund as needed.

Thank you for shopping with Fleurs d’hiver. Below are the details of our shipping policy to ensure your order is delivered smoothly and on time.

1. Processing Time

Orders are processed within 5 business days, after payment confirmation.

During peak seasons or sales, processing times may take a little longer, but we will communicate any delays.

2. Shipping Rates and Options

Domestic Shipping with Royal mail:

• Royal Mail Special Delivery Guaranteed by 1pm

• Tracked 24

• Tracked 48

International Shipping:

We ship to Europe using Fedex. Rates vary depending on location and will be calculated at checkout.

Please note that customs fees may apply for international orders and are the responsibility of the buyer.

3. Estimated Delivery Times

• Domestic: 2-3 business days

• International: 4-7 business days

These are estimated delivery times. While we strive for timely delivery, please understand that delays may occur due to customs, weather, or other unexpected factors.

4. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. Please use this number to monitor the status of your shipment.

5. Missing or Delayed Shipments

If your order hasn’t arrived within the estimated time frame, please allow an extra few days, especially during peak times or for international orders.

For assistance, feel free to contact us at [email protected] with your order details, and we’ll be happy to help track your order.

6. Shipping Restrictions

Currently, we do not ship to P.O. Boxes, APO/FPO addresses, or certain international destinations due to shipping limitations.

If there are any restrictions on a particular item, they will be noted in the product description.

7. Returns & Exchanges

No Returns or Exchanges: Due to the perishable nature of our food products, we cannot accept returns or exchanges. All sales are final.

If your order arrives damaged or lost in transit please contact us within 12 days of receipt with photos, and we will gladly assist with a replacement or refund as needed.

Contact Us If you have any questions about shipping, feel free to reach out to us at [email protected].