Privacy Policy

Background

At Rock Garden Ceramics, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and process your information in accordance with the law. It also outlines your rights regarding your personal data.

About Us

• Business Name: Rock Garden Ceramics

• Directors: Miss Lydia Cotton and Mr Zak Agnew

• Registered Address: Rock Garden Ceramics, Sutton Road, York, YO32 2RB

• Email Address: [email protected]

What is Personal Data?

Personal data, as defined by the General Data Protection Regulation (GDPR) (EU Regulation 2016/679), refers to any information about an identifiable individual. In simpler terms, it is any data that allows you to be identified, either directly or indirectly.

Your Rights

Under GDPR, you have the following rights regarding your personal data, which we are committed to upholding:

1. The Right to Be Informed – You have the right to know how we collect and use your personal data.

2. The Right to Access – You can request access to the personal data we hold about you.

3. The Right to Rectification – If your personal data is inaccurate or incomplete, you can ask us to correct it.

4. The Right to Erasure – You can request that we delete or dispose of your personal data.

5. The Right to Restrict Processing – You can ask us to limit how we process your personal data.

6. The Right to Object – You can object to the use of your personal data for certain purposes.

7. The Right to Lodge a Complaint – If you are dissatisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO).

For more information about your rights, please contact us via email at [email protected].

What Personal Data Do We Collect?

We may collect the following personal data, depending on your relationship with us:

• Name

• Address

• Email address

• Telephone number

• Business name

• Payment information

How Do We Use Your Personal Data?

We will only use your personal data if we have a lawful basis to do so, such as:

• To provide and manage your account.

• To supply products or services to you, including fulfilling contracts.

• To personalise and tailor our products or services to your needs.

• To communicate with you, such as responding to emails or enquiries.

• To send you information via email that you have opted in to receive (you may unsubscribe at any time).

With your permission, we may also use your data for marketing purposes, such as sharing news, offers, or updates about our products or services. We will never send spam and you can opt out of marketing communications at any time.

How and Where Do We Store Your Data?

We store and process your personal data securely in the UK in compliance with GDPR.

Do We Share Your Personal Data?

We may share your data with trusted third parties to facilitate our services, such as:

• Payment Processing Gateways: Stripe

• Couriers: Royal Mail

• Website Hosting: Squarespace

These third parties will only have access to your data as required to perform their specific services, and we ensure they comply with data protection regulations.

How Can You Contact Us?

If you have any questions, concerns, or requests regarding your personal data, please contact us at:

• Email: [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. If significant changes are made, we will inform you.